IBM and Hilton Worldwide announced a collaborative project, Connie, that will be a game-changer in human-machine interaction particularly in the hospitality industry. Named after Hilton’s founder Conrad Hilton, Connie is the first Watson-enabled robot developed by IBM aimed for the hospitality market. Powered by Watson, a “cognitive computing technology platform,” Connie uses a “combination of Watson APIs, including Dialog, Speech to Text, Text to Speech and Natural Language Classifier.”
Connie greets guests, provides information about the hotel’s amenities and services and makes suggestions about local tourist attractions. Connie utilizes WayBlazer’s, IBM’s cognitive travel platform, “extensive travel domain knowledge.” Connie’s interactions with guests will help improve its recommendations.
Innovation in hospitality industry makes business efficient, delights customers
Jim Holthouser, Executive Vice President, Global Brands at Hilton Worldwide, said that introducing robotics and artificial intelligence to hotel business doesn’t only help them to be more efficient but delight customers as well.
Jonathan Wilson, Vice President, Product Innovation and Brand Services at Hilton Worldwide, stated that they “focused on reimagining the entire travel experience to make it smarter, easier and more enjoyable for guests.”
Currently, Connie is assigned near reception at the Hilton McLean in Virginia and works close together with the Hotel’s team members in assisting visitor requests.
Featured Image Source: Screen-grab from IBM Watson Youtube Channel